1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal data when you visit or interact with our website.
We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website, you agree to the terms of this Privacy Policy.
2. Who We Are
This website is operated by BA Builders / Pointing Services (“we”, “us”, “our”).
If you have any questions about this policy or your data, you can contact us using the details provided on our website.
3. What Information We Collect
We may collect and process the following types of personal data:
a) Information you provide directly:
- Name
- Email address
- Phone number
- Address (if provided in enquiries)
- Any other information you submit via contact forms or email
b) Information collected automatically:
- IP address
- Browser type and version
- Pages visited and time spent on the website
- Device information
- Referring website
This data may be collected via cookies and analytics tools.
4. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries and provide quotations
- To communicate with you regarding our services
- To improve our website and services
- To analyse website usage and performance
- To maintain security and prevent misuse
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – when you submit an enquiry via forms
- Contract – to provide services you request
- Legitimate interests – to operate and improve our business and website
- Legal obligation – where required to comply with applicable laws
6. Cookies
This website uses cookies to improve user experience and analyse website traffic.
Cookies may be used for:
- Website functionality
- Analytics (e.g. Google Analytics)
- Performance monitoring
You can control or disable cookies through your browser settings.
| Cookie | Domain | Description | Duration | Type |
|---|---|---|---|---|
| rc::a | google.com | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. | never | Necessary |
| rc::c | google.com | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. | session | Necessary |
7. Data Sharing
We do not sell, trade or rent your personal data.
We may share your data with:
- Service providers who assist in operating the website
- Professional advisors (e.g. accountants, legal advisors)
- Third-party tools used for website analytics or hosting
All third parties are required to respect the security of your data.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Request data portability
- Withdraw consent at any time (where applicable)
To exercise any of these rights, please contact us via the website.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.